Reader information
Refund Policy
Film Critique is an independent editorial website providing film reviews, cinema commentary, release coverage, and viewing recommendations. Our content is provided for readers to explore without purchasing subscriptions, passes, or access packages through this website. This policy explains how we handle enquiries concerning payments, promotional offers, and any third-party services mentioned in our editorial content.
Editorial content and external services
Reading articles, reviews, film guides, and recommendations on Film Critique does not require payment. We do not sell cinema tickets, streaming subscriptions, film downloads, physical products, or paid access to our editorial pages. References to cinemas, distributors, streaming platforms, or ticket providers are included for informational purposes and do not mean that Film Critique processes transactions on their behalf.
- Free editorial access
- Published reviews, criticism, articles, and guides are available as editorial content. No purchase is required to read the material presented on this website.
- Third-party purchases
- Tickets, subscriptions, rentals, and other purchases made through external providers are subject to the terms and refund procedures of the relevant cinema, distributor, or platform.
- Promotional references
- Any offers or services mentioned in an article should be checked directly with the provider. Availability, pricing, eligibility, and cancellation conditions may change without notice.
Payment and refund enquiries
If you believe that a payment has been incorrectly associated with Film Critique, contact our editorial team with the transaction date, amount, and a brief explanation of the issue. Do not include full payment card numbers, security codes, passwords, or other sensitive financial credentials in your message.
Where a transaction was completed directly with an external cinema, streaming service, ticket seller, or other provider, we cannot authorise or issue a refund for that purchase. Please contact the organisation that processed the payment and follow its published refund procedure.
We will review enquiries concerning our own website and clarify whether a charge or offer is connected with our editorial service. If a payment was made to an unrelated provider, we may be able to direct you to the appropriate organisation, but we cannot make decisions on its behalf.
Corrections and service-related issues
If you encounter an inaccessible article, a broken link, an inaccurate description, or other technical issue, let us know which page is affected and describe what happened. Our team will review the report and make reasonable efforts to correct editorial or website problems where appropriate.
A technical issue with an external website or transaction must be addressed by the relevant service provider. Film Critique is not responsible for payment processing, ticket fulfilment, subscription management, or cancellation requests handled by third parties.
Refund and payment enquiries: [email protected] .